Terms and Conditions

PET CARE Terms and Conditions

1. Pet care services will be provided at the rates listed on the Dogs of Valhalla website.  

Rates for subsequent services are subject to change.

2. Client authorizes Dogs of Valhalla/Roxanne Perry to perform pet care services as outlined in Terms And Conditions, Client/Pet Profile and/or Questionnaire, and Veterinary Release, which shall become part of this contract. Prior to any future pet care services, Client agrees to notify Dogs of Valhalla/Roxanne Perry of any changes to the information on these forms.

3. Emergency care: In the event that pet(s) being cared for require immediate medical attention, Dogs of Valhalla/Roxanne Perry will attempt to contact the Client prior to obtaining emergency care. However, Client agrees that pet sitter has the authority to act in pet’s best interest even if this means seeking medical attention prior to notifying Client. Client agrees to reimburse Dogs of Valhalla/Roxanne Perry for any additional fees and/or expenses incurred while tending to emergency or veterinary care. And, will provide emergency contact information as an additional point of contact.

4. Inclement weather/Natural disaster/Act of war: In the event of inclement weather, natural disaster, or act of war Dogs of Valhalla/Roxanne Perry is entrusted to use best judgment in caring for pet(s) and homes. Client recognizes that in the event of inclement weather, natural disaster, or act of war Dogs of Valhalla/Roxanne Perry reserves the right to alter services outlined in this contract.

5. Personal emergency: In the event of personal emergency or illness of pet sitter, Client authorizes Dogs of Valhalla/Roxanne Perry to arrange for another qualified person to fulfill agreed upon responsibilities as set forth on this contract. Client will be notified in such case.

6. Key return policy: Client may agree to allow Dogs of Valhalla/Roxanne Perry to keep their keys on file in a secure location for future services. If Client prefers to have key returned, Client agrees to pay $10.00 pick-up fee for future services.

7. Locksmith: Client gives Dogs of Valhalla/Roxanne Perry the authority to use the services of a locksmith in the event of malfunction of the lock, keys, or automatic door opener. Client also agrees to reimburse Dogs of Valhalla/Roxanne Perry within 7 days of return for all costs incurred, and to hold Dogs of Valhalla/Roxanne Perry harmless for consequences related to the activities of the locksmith.

8. Payment: Client agrees to make payment in full prior to, or at the time of, the first visit. A non-refundable 50% deposit is required for all new clients when services are conducted during common holiday times.

9. Extra Services: Any charges for unplanned services will be due within 7 days of completion of service engagement. Invoice for additional charges (including receipts) will be emailed upon completion of service engagement.

10. Confirmation: Client agrees to call/text/communicate Dogs of Valhalla/Roxanne Perry prior to leaving to confirm departure day/time, and again upon returning home to let us know that pets are safe. If Client expects to arrive home earlier or later than planned, Dogs of Valhalla/Roxanne Perry must be notified as soon as possible.

11. Cancellation or early returns: Dogs of Valhalla/Roxanne Perry requires 24-hour notice of cancellation or early return. Less than 24-hour notice will result in Client being charged a fee equal to all cancelled visits within the 24-hour time frame. In addition, if a pet sitting job has already commenced, Client may receive a credit of 50% of the total cancelled visits outside of the 24 Hour Cancellation Policy period. This potential credit will be determined on a case by case basis. There will be no credits or refunds during the following holiday periods: Easter Week and/or Spring Break, from the Monday prior to the Sunday after the holiday. Thanksgiving, from the Monday prior to the Sunday after the holiday. Christmas, from December 20 through January 2.

12. Last Minute Fees: Any pet sitting or dog walking service requested less than 24 hours before service is to begin will have a $10 service fee added to the invoice. If client requests additional visits to a previously scheduled pet sitting or dog walking service with less than 24-hours notice from the originally scheduled last visit, a $10 service fee will be added to the current invoice. 

13. Meet & Greet: A Meet & Greet will be conducted before the start of any new service. This is provided free of charge. 

LIABILITY

1. Dogs of Valhalla/Roxanne Perry, its employees and/or independent contractors, agrees to provide the services in a caring, responsible manner. The Client waives and relinquishes any and all claims against Dogs of Valhalla/Roxanne Perry, its employees and/or independent contractors, except those arising from negligence of Dogs of Valhalla/Roxanne Perry. Client agrees to notify Dogs of Valhalla/Roxanne Perry of any concerns related to agreed upon services within 24 hours of return home.

2. It is expressly understood and agreed to that Dogs of Valhalla/Roxanne Perry shall not be held responsible for any damage to Client’s property, or that of others, caused by Client’s pet(s) during the period in which they are in its care. I have advised Dogs of Valhalla/Roxanne Perry of other situations that will relieve it of liability for damage.

3. Emergency contact: Client agrees to provide Dogs of Valhalla/Roxanne Perry with contact information where he/she can be reached while away. Client will also provide a name and phone number of someone who is authorized to handle any major problems that may arise. If Client or designated contact person cannot be reached in a timely manner, Client agrees to accept any decision Dogs of Valhalla/Roxanne Perry makes in regards to pet care or Client’s property. 

4. Visitors: If anyone will be entering Client’s home while it is under our care, Client agrees to notify Dogs of Valhalla/Roxanne Perry in advance. Dogs of Valhalla/Roxanne Perry will not enter an occupied home if we have not previously made us aware of visitors. Similarly, unless we receive instructions from Client, we will not grant access to the home to any visitors. Dogs of Valhalla/Roxanne Perry will not be held responsible for any damages incurred to Client’s home or pet(s) by visitors. It is understood that anyone with access to the home will be notified of Dogs of Valhalla/Roxanne Perry presence and vice versa. The police will be called, without exception, on all intruders or suspicious acts.

5. Outdoor access: Dogs of Valhalla/Roxanne Perry will not be held liable for the well being or actions of any pet with unsupervised access to the outdoors. 

6. Aggressive pets: If a pet has a history of biting or other aggressive behavior, Dogs of Valhalla/Roxanne Perry reserves the right to refuse or cancel service. The owner will be liable for Dogs of Valhalla/Roxanne Perry’s medical expenses and/or damages that are the result of an animal bite or injury due to pet’s aggressive behavior.

7. Vaccinations: Client agrees to provide Dogs of Valhalla/Roxanne Perry with proof of current vaccinations for all pets. Should pet sitter be bitten or otherwise exposed to any disease or ailment received from Client animal(s), Client agrees to pay all costs and damages incurred.

8. Future Services: Client authorizes this list of Terms and Conditions to be valid for future services without signed contracts or written authorization.

9. Photo sharing: Client agrees to permit Dogs of Valhalla/Roxanne Perry to share photographs of their pet(s) on their website and/or social media pages. No property location information will be provided with said photographs.

Terms and conditions subject to change without notice.